Return & Refund Policy

Katalyx Refund Policy

 

Our 60-Day Money-Back Guarantee

 

We stand behind every product we make. If you try Katalyx and don't feel it's working for you, we offer a 60-day money-back guarantee on your first order — no hassle, no hard feelings.

 

To qualify, we ask one thing: give it a real shot. Between days 20 and 40 from your delivery date, you must send a check-in email to team@katalyx.store sharing how things are going. This check-in is required to be eligible for a refund. Customers who do not send a check-in email within this window forfeit eligibility for the money-back guarantee. This gives us a chance to support you through the process and ensure you're getting the most out of the product. If after 60 days you're still not satisfied, contact us and we'll process your refund in full. No need to send anything back.

 

Subscription Orders

 

Our subscription plan gives you the best value and ensures you never run out. Please note that subscription renewals are non-refundable once processed and fulfilled. If you wish to cancel your subscription, you must do so before your next renewal date. Cancellations take effect going forward — they do not apply retroactively to orders already processed. To cancel or pause your subscription, contact us at team@katalyx.store or manage your subscription directly through your account portal.

 

Damaged or Defective Items

 

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us immediately at team@katalyx.store with a photo of the issue and we'll make it right — either a replacement or a full refund, your choice. This applies to both one-time and subscription orders.

 

No Returns or Exchanges

 

Due to the nature of our products we do not accept returns or exchanges on opened or used items. All sales are final outside of the circumstances outlined above.

 

Refund Processing

 

Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, contact us at team@katalyx.store.

 

European Union Customers

 

If your order was shipped to the EU, you have the right to cancel within 14 days of receiving your item for any reason. Please contact us at team@katalyx.store to initiate this process.

 

Questions?

We're always happy to help. Reach us at team@katalyx.store.